Background & Problem
SECAmb holds over 150 million audio recordings from interactions with patients, staff and external partners – vital information, but not always easy to access when time matters most.
While implementing Liquid Voice brought all recordings from multiple systems into a single, unified platform, locating specific calls still remained a challenge.
Enter a smart solution
Partnering with Cleric and Liquid Voice, SECAmb introduced a simple but powerful enhancement – a “Listen to Call” button directly in the CAD system.
Using unique call identifiers and the Liquid Voice API, users can now:
- Locate call recordings in under 10 seconds (down from 90+ seconds)
- Accelerate auditing and complaint resolution workflows
- Empower more staff to access audio without needing deep Liquid Voice expertise
This is a great example of how tight integration and smart UX can make a real operational impact.